åhlens.com

WIPO Arbitration and Mediation Center

ADMINISTRATIVE PANEL DECISION

Åhléns AB v. F. Garmer

Case No. D2002-0023

The Complainant is Åhléns AB, Ringvägen 100 A, S-118 90 Stockholm, Sweden, represented by Mr. Johan Mikaelsson of Domain and Intellectual Property Consultants DIPCON AB, Jonsered, Sweden ("Complainant").

The Respondent is Mr. F. Garmer, Sweden ("Respondent").

The dispute concerns the domain name <åhlens.com> (bq--adswq3dfnzzq.com).

The Registrar is VeriSign-Network Solutions, Inc., Herndon, VA, United States of America.

The WIPO Arbitration and Mediation Center ("the Center") received the Complainant’s Complaint in electronic form on January 11, 2002 and in hard copy on January 15, 2002.

Complainant made the required payment to the Center.

The Center verified that the Complaint was filed in accordance with the requirements of the ICANN Uniform Domain Name Dispute Resolution Policy ("the Policy"), the Rules for the Policy ("the Rules"), and the Supplemental Rules for the Policy ("the Supplemental Rules").

On January 17, 2002, the Center transmitted via e-mail to the Registrar, a request for registrar verification in connection with this case. On January 21, 2002, the Registrar transmitted via e-mail to the Center, the Registrar’s Verification Response, confirming that (1) VeriSign-Network Solutions is the Registrar of the Domain Name (bq--adswq3dfnzzq.com), (2) the Registrant is Mr. F. Garmer, (3) Mr. F. Garmer is the Administrative and Billing Contact, and VeriSign, Inc is the Technical Contact, (4) the Domain Name is in "Active" status, and (5) the language of the Service Agreement is English.

On January 22, 2002, the Center requested from the Complainant, in accordance with Paragraph 3 (b) (xiii) of the Rules, a clarification on the jurisdiction issue, and received an accordingly amended Complaint on January 28, 2002.

On February 1, 2002, the Center transmitted the Notification of Complaint and Commencement of Administrative Proceeding, together with a copy of the Complaint, to the Respondent via e-mail, facsimile and via post/courier to the address identified in the Registrar verification response. The Center advised that (1) the Respondent’s Response was due by February 21, 2002, (2) in the event of default, the Center would still appoint a Panel to review the facts of the dispute and to decide the case, (3) the Panel may draw such inferences from the Respondent’s default as it considers appropriate, and (4) the Complainant had elected for the matter to be decided by a single panelist.

The Respondent filed the Response via e-mail on February 21, 2002. A hardcopy of the Response was received by the Center on February 26, 2002. Respondent and the Center communicated via e-mail on February 7, 8, 26 and 28 regarding formalities, such as Respondents clarification that there were no other legal proceedings commenced or terminated in connection with or relating to the disputed Domain Name.

On March 4, 2002, in view of the Complainant’s designation of a single panelist the Center invited Mr. P-E H Petter Rindforth to serve as a panelist.

Having received Mr. Rindforth’s Statement of Acceptance and Declaration of Impartiality and Independence, the Center, on March 12, 2002, transmitted to the parties a Notification of Appointment of Administrative Panel and Projected Decision Date, in which Mr. Rindforth was formally appointed as the sole Panelist. The Projected Decision Date was March 26, 2002. The Sole Panelist finds that the Administrative Panel was properly constituted and appointed in accordance with the Rules and Supplemental Rules.

Having reviewed the formalities of the case, the Panel noticed that the verification response from the Registrar did not refer to the Domain Name as <åhlens.com>. Only the race-string (bq--adswq3dfnzzq) was verified by the Registrar. Accordingly, the Panel asked the Center on March 18, 2002, to seek verification from the Registrar that the said race-string corresponds to the disputed Domain Name <åhlens.com>. The Registrar was unable give the said confirmation, and the Panel therefore, on March 22, 2002 requested the Center to obtain a further clarification from the Complainant. At the same time, the Panel requested the decision date to be extended to April 5, 2002.

The Center communicated the request for clarification as well as the new decision date via e-mail to the Parties.

The Complainant responded via e-mail to the Center on April 4, 2002, (received by the Panel on April 5, 2002) referring to five different Internet tools to translate race-strings to readable domain names and, according to the Complainant, accessible via the websites of Alldomains, MyDomainMart, 1stDomain, Speednames and VeriSign. Further, the Complainant confirmed that the race-string in question is translated to <åhlens.com> in all these "translation tools".

According to paragraph 15(a) of the Rules, the Panel "shall decide a complaint on the basis of the statements and documents submitted and in accordance with the Policy, these Rules and any rules and principles of law that it deems applicable". It is not appropriate for the Panel to conduct independent investigations, including to seek further information from websites, investigate trademark registries or to translate documents submitted by the Parties.

However, according to paragraph 15(b) of the Rules, it is the duty of the Panel to "ensure that the Parties are treated with equality and that each party is given a fair opportunity to present its case".

In this particular case, the Registrar had failed to properly identify the Domain Name registered by them. It is the Panel’s opinion that this technical shortcoming shall not bar the Parties from having the case examined.

The Panel has therefore conducted translation tests using the abovementioned tools. All – except for VeriSign’s, which was inaccessible on April 5, 2002, – confirmed that the race-string (bq--adswq3dfnzzq) corresponds to the Domain Name <åhlens.com>. As both the Complainant and the Respondent refer to the registered Domain Name as <åhlens.com>, the Panel concludes that the identity of the disputed domain name is sufficiently proved.

Further, the Complainant has not translated Annexes C, E and F (of the Complaint) from Swedish to English. Due to the fact that both parties, as well as the Panel, speak Swedish, the Panel will accept these Annexes and consider the content in its Decision.

The Administrative Panel shall issue its Decision based on the Complaint (with Amendment), the Response (with Amendment), the Policy, the Rules, and the Supplemental Rules. The case before the Panel was conducted in the English language.

The Complainant is a large company incorporated in Sweden but also represented in Norway, Singapore, India and Hong Kong. The company’s business can be traced back to 1899 when the first department store was established by Johan Petter Åhlén and Erik Holm. In 1985 the Complainant adopted the name Åhléns and has (as well as all subsidiaries) since then conducted business under the registered trademark Åhléns.

The Complainant offers products and services within the field of home equipment, fashion, beauty preparation products and media products and has 70 department stores in Sweden with approximately 70 million visiting customers yearly. The annual turnover is 3,6 billion SEK.

The trademark ÅHLÉNS (figurative) was first registered in Sweden on July 21, 1995, for all goods and services in international classes 1-42. The Complainant is also the owner of the Swedish registrations ÅHLÉNS (word mark) and ÅHLÉNS CAFÉ (logo). Copies of the Certificates of Registration (not translated to English) are submitted as Annex C of the Complaint. According to the Complainant, the trademark is used for all goods and services in classes 1-42.

The Complainant also uses its registered trademark in connection with promotion and marketing of its products and services on the Internet and is the holder of the following domain names: <ahlens.se>, <ahlens.com>, <ahlens.net>, <ahlens.org>, <åhlens.net>, <åhlens.org>, <ahlens.nu>, <åhlens.nu> and <ahlenscity.nu>. Copies of the whois database information regarding these domain names are provided as Annex D of the Complaint.

The Respondent registered the Domain Name on February 26, 2001, (Annex A of the Complaint), however no information is provided on Respondent’s current business activities except from what is stated below.

The Complainant states the Domain Name is confusingly similar to Complainant’s registered trademark Åhléns as the only difference between the Domain Name and the trademark is the apostrophe over the letter e in the latter and it is likely that a Swedish user makes the same affiliation to the Complainant’s business irrespective of the mark is spelled with or without the apostrophe. Complainant further states that the .com part of the Domain Name must be disregarded when comparing with the trademark.

In support to these statements, the Complainant has referred to the cases No. FA 95762 Victoria’s Secret et al. v. Zuccarini, No. D2000-1343 Banca March, S.A. v. Mr. Thomas Zotzmann, No. D2000-0861 BWR Resources Ltd v. Waitomo Adventures Ltd and No. D2001-0389 British Broadcasting Corporation v. Bodyline Beauty Clinic.

The Complainant further states that the Respondent has no rights or legitimate interests in respect of the Domain Name as he is not a licensee, nor in any other way authorized by the Complainant to use the registered trademark ÅHLÉNS or to apply for or use any domain name incorporating any of the trademarks held by the Complainant (usage of the Complainants trademark is strictly regulated). The Respondent has not made any good faith use of the Domain Name and he is not commonly known by the Domain Name.

Finally, the Complainant states that the Domain Name was registered and is being used in bad faith. On April 11, 2001, the Complainant sent the Respondent a cease and desist letter, informing on the trademark rights relating to the word ÅHLÉNS and demanding the transfer of the Domain Name (Annex E of the Complaint).

According to the Complainant, the letter was followed up with two phone calls to the Respondent. During these phone calls the Respondent expressed that he had no intentions of a bona fide use of the domain name and that he was only willing to transfer the Domain Name to "the right price".

September 6, 2001, the Complainant sent the Respondent an e-mail (followed up by a letter of September 11, 2001), offering the Respondent the sum of SEK 1 500 under condition that the Domain Name would be transferred to the Complainant. The amount was to serve as compensation for the Respondents out-of-pocket costs directly related to the domain name. On September 18, 2001, the Complainant received a reply from the Respondent, turning down the previous offer and suggesting the amount of SEK 8 500 for the transfer (Annex F of the Complaint).

The Complainant contends that the above shows that the Respondent was well aware of the value of the Complainants trademark at the time he made the registration and that the registration was made primarily with the purpose of selling the Domain Name to the Complainant for valuable consideration in excess of out-of-pocket costs directly related to the Domain Name.

The Complainant further argues that - due to the fact that the Åhléns trademark is well-known in Sweden - the public would be confused and diverted to a website using Respondent’s domain name, thinking it was associated with Complainant. The Complainant concludes the Respondent cannot use the Domain Name at all without conducting in a misleading and deceptive way.

The disputed Domain Name does not resolve to a web site or other online presence. The Respondent is however preventing the Complainant from using its registered trademark and this conduct is without any doubt intended to disrupt the business of the Complainant and forcing it to buy the Domain Name from the Respondent to a price clearly exceeding reasonable consideration.

The Complainant requests, in accordance with Paragraph 4 (b) (i) of the Policy, that the Administrative Panel issue a decision that the Domain Name be transferred to the Complainant.

The Respondent states that Åhléns is the genitive form of the surname Åhlén and that there are over 250 bearers of this name in Sweden. There are also other similar surnames in Sweden, such as Åhlen, Ahlen and Ahlén.

The Complainant's trademark is similar but not exactly the same as the Domain Name, as there are differences between the letters A and Å, and e and è.

The Respondent concludes that the Domain Name can be used for many purposes, such as personalized e-mail addresses or a fan-site / promotion channel for a successful person with the name Åhlens.

The Respondent points out that it is the Complainant who has made all contacts with the Respondent, trying to buy the Domain Name, "to entice me to make a mistake". Respondent has rejected all offers, "except for the last time when I proposed that they could buy the domain name for a symbolic amount". The Respondent states that he has no purposes, by using the Domain Name, to harm the Complainant's rights in any way now or in the future.

The Complainant and the Respondent have no common interests and the use of the Domain Name will not compete with the Complainant's business. Further, the Domain Name is not in use and hasn't been in use since the date of registration.

According to Paragraph 4(a) of the Policy, the Complainant must prove each of the following:

(i) that the Respondent’s Domain Name is identical or confusingly similar to a trademark or service mark in which the Complainant has rights; and

(ii) that the Respondent has no rights or legitimate interests in respect of the Domain Name; and

(iii) that the Domain Name has been registered and is being used in bad faith.

The Complainant is the owner of the registered and - at least in Sweden - well-known trademark "ÅHLÉNS".

The relevant part of the Domain Name is <åhlens.com>.

The absence of the apostrophe over the letter "e" in the Domain Name makes no significant difference on the overall impression. Accordingly, the Panel finds that the Domain Name is confusingly similar to Complainant’s trademark "ÅHLÉNS".

The name "ÅHLÉNS" is a registered and well-known trademark of the Complainant, and is also the significant part of the Complainant’s company name Åhléns AB.

The Respondent has not filed any evidence to prove any rights to use the Complainant’s trademark and has not contested the Complainant’s statement that Respondent is not a licensee of the Complainant’s products or services or in any other way authorized by the Complainant to use the trademark ÅHLÉNS.

Paragraph 4(c) of the Policy sets out certain circumstances that, in particular but without limitation, demonstrate Respondent’s rights or legitimate interest in the Domain Name, such as that the Respondent has used or made demonstrable preparations to use the Domain Name in connection with a bona fide offering of goods or services, or that the Respondent has been commonly known by the Domain Name, or that he is making a legitimate non-commercial or fair use of the Domain Name, without intent for commercial gain to misleadingly divert consumers or to tarnish the trademark of the Complainant.

The disputed Domain Name is registered under the multi-lingual test-bed. It contains national characters that are currently, due to technical reasons, not possible to use in the same extent as domain names using Basic Latin characters of the Unicode. The possibilities for the Respondent to actively use the Domain name are therefore limited.

These circumstances do not, however, bar a holder of a multi-lingual domain name from making demonstrable preparations to use the same. The Respondent has stated that the Domain Name "can be used for many purposes", but has not provided any business plans or any other demonstrable preparations for such use.

It is true that Åhlén is a Swedish surname, as well as Åhlen, Ahlen and Ahlén.

The Respondent’s surname is however not Åhléns, nor has he claimed to be commonly known by the Domain Name.

The Respondent has not filed any evidence that he is making a legitimate non-commercial use of the Domain Name.

Therefore, the Panel finds that the Respondent has no rights or legitimate interests in respect of the Domain Name.

Both the Complainant and the Respondent are domiciled in Sweden, which is the Complainant’s original and most important market. The Respondent has not contested the Complainant’s statement that ÅHLÉNS is a well-known trademark in Sweden.

The Panel therefore concludes that the Respondent was well aware of the existence and business activities of the Complainant, prior to the registration of the Domain Name.

The Respondent has not shown any preparations to use the Domain Name for any services not connected to the Complainant.

The Panel concludes that the Respondent registered the Domain Name specifically with the Complainant in mind.

Paragraph 4 (b) of the Policy sets out examples of circumstances that, in particular but without limitation, if found by the Panel to be present, shall be evidence of the registration and use of the domain name in bad faith.

Paragraph 4 (b) (i) reads: circumstances indicating that you have registered….the domain name primarily for the purpose of selling, renting or otherwise transferring the domain name registration to the complainant who is the owner of the trademark…for a valuable consideration in excess of your documented out-of-pocket costs directly related to the domain name.

The Complainant has offered the Respondent SEK 1 500 (about USD 144) for the transfer of the Domain Name. According to Annex F of the Complaint, the Respondent replied that "a reasonable sum should be about SEK 8 500 [about USD 816] including costs for transfer". The Respondent has not documented his out-of-pocket costs related to the Domain Name. Considering the fact that there are no evidence showing that the Respondent had any expenses for the Domain Name, except for the registration fee, and that domain names under the gTLD .com normally can be registered at a very low cost, the Panel concludes that SEK 8 500 must be considered in excess of the Respondent’s out-of-pocket costs directly related to the Domain Name.

The Respondent states that the Domain Name is not, and has never been, in use. As first established in WIPO Case No. D2000-0003 Telstra Corporation Limited v. Nuclear Marshmallows, and confirmed in numerous later cases, the requirement of the Policy of a domain name "being used in bad faith" is not limited to positive actions.

Registering a domain name that consists of or is confusingly similar to another’s well-known trademark, without any proof of good faith purpose, waiting to be approached by the trademark owner and systematically reject monetary offers made by the trademark owner in order to increase the remuneration considerably without any proof of corresponding expenses, clearly indicates that the Domain Name was registered and used in bad faith.

Considering all the facts and circumstances of this case, the Panel concludes that the Respondent registered the Domain Name primarily for the purpose of selling or otherwise transferring the Domain Name to the Complainant, for a sum that is in excess of Respondent’s documented out-of-pocket costs directly related to the Domain Name.

The Panel concludes that the Respondent registered and is using the Domain Name in bad faith.

The Panel concludes (a) that the Domain Name <åhlens.com> is confusingly similar to the Complainant’s trademark ÅHLÉNS, (b) that the Respondent has no rights or legitimate interest in the Domain Name, and (c) that the Respondent has registered and used the Domain Name in bad faith.

Therefore, pursuant to paragraphs 4 (i) of the Policy and 15 of the Rules, the Panel orders that the Domain Name <åhlens.com>, the race-string (bq--adswq3dfnzzq.com) be transferred to the Complainant Åhléns AB.

P-E Petter Rindforth

Sole Panelist

Dated: April 5, 2002